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Whether you have questions about your e-bike before you buy it or questions about using it after you receive it, you can contact us. If we are online, we will get back to you as soon as possible; if we are off duty, we will get back to you within 12 hours.

UK Online service time: Mon–Fri 7:00–12:00 GMT/BST

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UK Offices: 23, New Drum Street, London, E1 7AY, United Kingdom

Headquarter: Room 1605, Goodview Commercial Centre, 2-16 Garden Street, Mongkok, Hong Kong